How do I make changes to my order?
Once you order an item, you have a 2 hour window (if order was placed on normal business hours) to contact us, and we can fix it for you before it ships out.
How do I cancel an order?
You can cancel an order within 2 hours of when it was placed. If it processed and ships out before you are able to cancel it, you can return the item to us and we can refund the price of the item.
What is your return policy?
Due to sanitary concerns, Pet items are not eligible for returns or exchanges.
However, for defective or damaged products, please contact us at firstname.lastname@example.org with an image of the damaged item and your order number to arrange a refund or replacement.
All returns or exchanges must be postmarked within 15 days from the delivered date. All returned items must be in be in new and unused condition, with all original tags and labels attached. To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return the following address:
Little Earth Productions
2400 Josephine Street
Pittsburgh, PA 15203
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange. Refunds may take up to two weeks to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
How do I know my order has shipped?
After your order has been placed, you will receive an e-mail confirmation of your order. You will also receive another e-mail when your order is released for shipping which will include tracking information.
Will I get a tracking number?
Yes, you will get your tracking number in your shipping confirmation e-mail.
How long will it take to get my order?
Please allow 48 hour for all orders to be processed plus 5-7 business days for delivery.
If I receive a defective product, what should I do?
If you received a defective item, process a return within 30 days of when the order was placed and select "defective item" as reason for the return. Once your return is processed by us, a replacement package will be made at no cost and you will be credited back all return shipping costs.
Is it safe to order online?
We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
Your credit card number or PayPal account is not accessible to us. When your purchase is completed, we are only able to see your billing information, shipping information, order details and the last 4 digits of your credit card.