Please allow 48 hours for orders to be processed plus an additional 5-7 business days for shipping.
All pet items are non-returnable due to hygienic reasons. Please make sure you take the time to measure your pet accurately to ensure the right fit.
All of our pet items have sizing charts within the product page, including instructions on how to measure your pet.
If you received a defective item, process a return within 30 days of when the order was placed and select "defective item" as reason for the return. Once your return is processed by us, a replacement package will be made at no cost and you will be credited back all return shipping costs
Contact firstname.lastname@example.org with any questions